The following Terms of Service outlines our policies and procedures.
When you begin using Scoop Master’s dog poop pick up services, you are giving Scoop Masters service technicians permission to enter your property to perform said doodies, (Pun intended) and agree to all stipulations herein.
1.) PAYMENTS: You will receive a paper or electronic billing statement on the first of each service month. If you are receiving an electronic invoice, please add firstname.lastname@example.org to you email service provider’s white list, friendly list, or approved email acceptance list to assure acceptance of your invoice.
1a.) We accept cash, checks, PayPal, credit cards and electronic bank transfers for payment. A $45.00 service charge will be added for any checks returned unpaid by our bank.
Dallas Clients: You will be required to submit and maintain a credit card on file for automatic processing. Credit card information is kept on a PCI compliant secure server.
2.) LATE FEE: All invoices are due upon receipt and may be considered late if not paid by the 25th of each month. We may charge a late fee of $5.00 per month for payments not received by the 25th of each month.
SERVICE WILL BE SUSPENDED WITHOUT FURTHER NOTICE IF PAST DUE ACCOUNT IS NOT PAID BY THE 15TH OF THE FOLLOWING MONTH.
Los Angeles Clients: If you are late more than once in any 12 month period, you will be required to submit and maintain a credit card on file for automatic processing in order to continue service.
3.) COLLECTIONS: Any account unpaid after 60 days will be subject to legal action and\or turned over to our collection agency. We will charge a $45 processing fee to all accounts turned over to our collection agency. This could affect your future credit rating. Of course, if it gets this far you’re probably a deadbeat or a flake and don’t care because your credit is already messed up! What’re ya gonna do, tell your mortgage lender you couldn’t afford to pay the pooper scooper?!?
4.) HOLIDAYS: If your service day falls on a holiday, we will do our best service your yard the day before or the day after. Due to time constraints, once a week clients will have priority over multiple visits per week if needed. We will observe the following holidays:
Memorial day; Labor Day; Independence Day; Christmas Day; Thanksgiving Day; New Years Day
5.) GATES & LATCHES: Although we try our hardest to prevent dogs from escaping, Scoop Masters, their employees or contractors will not be responsible for escaped dogs due to defective gates and /or latches. We will try to notify you if your gate is in need of repair.
6.) CANCELLING SERVICE: We hate to see you go, but we understand stuff happens. If you need to cancel your service, just give us a call or shoot us an email. Make sure we respond to your email to make sure it didn't end up in cyberspace somewhere.
7.) MISCELLANEOUS INFORMATION: We reserve the right to temporarily change service days as needed. If you are missed due to circumstances beyond our control, i.e. illness, downed vehicle, lazy employee, your bill will be pro-rated accordingly.
7a.) If you are missed due to acts of God, i.e. heavy rain, snow, hurricane, earthquakes, tsunamis, etc., your bill will be pro-rated accordingly.
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If you want to notify us that you accept the terms without signing up online, please fill the form below: