1.) PAYMENTS: You will receive a paper or electronic billing statement on the first of each service month. If you are receiving an electronic invoice, please add billing@scoopmasters.com to you email service provider’s white list, friendly list, or approved email acceptance list to assure acceptance of your invoice.
1a.) We accept cash, checks, PayPal, credit cards and electronic bank transfers for payment. A $45.00 service charge will be added for any checks returned unpaid by our bank.
All Clients Outside of California: You will be required to submit and maintain a credit card on file for automatic processing. Credit card information is kept on a PCI compliant secure server.
California Clients: You will be required to submit and maintain a credit card or your bank's ACH routing numbers on file for automatic processing. Credit card and ACH information is kept on a PCI compliant secure server.
1b.) If for any reason we are not able to perform service due to locked gates, blocked gates or dogs that are not under control, you will still be charged a service fee at your regular rate for service. This includes neglecting to let us know in a timely manner when the dogs are not at the house. If you need to skip your service temporarily, you must contact us at least 48 hours in advance.
2.) LATE FEE: All invoices are due upon receipt and may be considered late if not paid by the 25th of each month. We may charge a late fee of $15.00 per month or 10% per month, whichever is greater, for payments not received by the 25th of each month.
SERVICE WILL BE SUSPENDED WITHOUT FURTHER NOTICE IF PAST DUE ACCOUNT IS NOT PAID BY THE 15TH OF THE FOLLOWING MONTH.
Los Angeles Clients: If you are late more than once in any 12 month period, you will be required to submit and maintain a credit card on file for automatic processing in order to continue service.
3.) COLLECTIONS: Any account unpaid after 60 days will be subject to legal action, which you will be liable for all court costs, and\or turned over to our collection agency. We will charge a $45 processing fee to all accounts turned over to our collection agency. This could affect your future credit rating. Of course, if it gets this far you’re probably a deadbeat or a flake and don’t care because your credit is already messed up! What’re ya gonna do, tell your mortgage lender you couldn’t afford to pay the pooper scooper?!?
4.) HOLIDAYS:Your fee includes certain Holidays we will observe without compensation of cost or service. If your service day falls on a holiday, we will do our best service your yard the day before or the day after. Due to time constraints, once a week clients will have priority over multiple visits per week if needed. We may observe the following holidays:
Memorial day; Independence Day; Labor Day; Thanksgiving Day; Christmas Day; New Years Day.
5.) VACATIONS: Our employees works very hard to keep your yard dog poop free and they deserve a little vacation time. When this happens, we will notify you and we may temporarily adjust your service days and frequency of service during that time without compensation of cost or service. If you have any concerns or questions, please contact us.
(5a.) The reason you are not compensated for Holidays or vacations is because the next time we service your yard there will be twice as much. If you clean up your yard on Holidays or during an employee's vacation time and would like to be compensated for it, simply give us a call and we will pro-rate your next bill accordingly.
6.) GATES & LATCHES: Although we try our hardest to prevent dogs from escaping, Scoop Masters, their employees or contractors will not be responsible for escaped dogs due to defective gates and /or latches. We will try to notify you if your gate is in need of repair.
7.) CANCELLING SERVICE: We hate to see you go, but we understand stuff happens. If you need to cancel your service, just give us a call or shoot us an email. Make sure we respond to your email to make sure it didn't end up in cyberspace somewhere.
8.) MISCELLANEOUS INFORMATION: We reserve the right to temporarily change service days as needed. If you are missed due to circumstances beyond our control, i.e. illness, downed vehicle, lazy employee, your bill will be pro-rated accordingly.
8a.) If you are missed due to acts of God, i.e. heavy rain, snow, ice days, hurricane, earthquakes, tsunamis, etc. (See 5a Above.) We will not allow our employees to work in dangerous or adverse weather conditions when the temperatures drop below 32 degrees of above 110 degrees. (See 5a Above.)
8b.)If more dogs are seen on the property than what your account reflects, up to 4 weeks of the difference in charges may be added to the next invoice to make up the difference. Please keep your account accurate to avoid any additional charges.
